At StockX, our mission is to provide a safe and secure experience for buying and selling the world’s most coveted items of current culture. Since our inception, over 35M+ products have passed our rigorous verification process. Our goal, as it always has been, is for customers to access the most sought after products without the fear of receiving incorrect or inauthentic goods. 

Once your Bid has been accepted by a Seller, your order cannot be canceled. This keeps offers real, active and dependable, which fosters seller trust in the marketplace and ultimately leads to more items being offered on StockX, which is good for Buyers.

Although StockX will send you an email when your Bid is about to expire to see if you would like to renew it, the easiest way to manage your current Bid is through the Current section of your StockX Buying tab.

StockX is a live marketplace and prices fluctuate based on supply and demand in real-time. As such, once a Bid and an Ask are matched, an order is created and we are unable to offer returns, exchanges, or swaps. You can always resell the item on our platform if you no longer wish to keep it. For information on how to get started as a Seller on StockX, please visit ourSellingpage.

Seller shipping times vary, but our overall delivery time is 7 to 12 business days.

In most cases, your Seller has two full business days to ship your item. Please note that the day you make the purchase does NOT count as a full business day. 

If you purchase an item on, or shortly after the item’s release date, the Seller may have additional time to ship, to accommodate the time it takes for the Seller to receive the item from the brand or retailer.  

All new release items sold on their release date have three (3) additional business days to ship (5 total). StockX may provide additional business days to ship various new release items at our sole discretion.

Also note that Sellers may request one additional day to ship for any order. Please also consider that your Seller may be in a different time zone (and continent) than you, meaning the exact time they must ship your order by is dependent on their location at the time of sale.

 
If the Seller does not ship by their individual deadline, we will attempt to link you to a new Seller to prevent order cancellation. If we are unable to find a suitable new Seller, a full and complete refund will be automatically issued to your original payment method.

Xpress Ship items are offered to customers within the US. These have already been pre-verified and stored in our Verification Centers. As soon as your Bid matches a Seller’s Ask for an Xpress Ship item and an order is placed, it gets shipped from StockX immediately.

To learn more please visit our FAQ: What is Xpress Ship?